We hope all VANGUARD MODELS products please you but if you have any problems or questions please CONTACT CHRIS
If the product does not meet with your expectations you may request a refund.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
Whilst Vanguard Models strives to produce kits of the very highest standard, we need to remember that timber is a natural product and some parts can fail, although this is very rare with the grade of timber we use. If you do find this to be the case, please contact us and include a photograph of the problem and we will endeavour to replace that item for you.
If for any reason, you break or ruin a good part during construction, then Vanguard Models will only replace the whole sheet from where that part originates. In these instances, a charge will be made for the whole sheet, plus P&P.